Trapp Online Hosting is Key to InterWeave’s Cloud-based Application Integration

“Integration in the Cloud space is what it’s all about. We worked for six months with other cloud providers and still didn’t have a solution. Trapp Online had our integration platform working on the Cloud in less than a week.” said Bruce Magown, CEO, Integration Technologies, Inc.

Integration Technologies, Inc. (ITI) rapidly develops and deploys integrated CRM cloud solutions using Trapp Online’s customized application hosting. With responsive service from Trapp Online, ITI’s clients are up and running in a scalable, dedicated cloud environment in 24 hours. Trapp Online facilitates an attractive SMB price point and fully customized solutions for ITI’s InterWeave® SaaS customers. ITI is experiencing 20% faster growth and higher margins working with Trapp Online.


Business Needs

CRM Integration

ITI acquired an integration engine in 2000 to provide application integration services and technology for a variety of organizations. They later modified their strategy to focus on the CRM for SMB market. “Our strategy is to be the top integration solution provider in the CRM space rather than an integration engine to everyone,” said Bruce Magown, CEO.

Cloud Platform

With customers moving towards the Cloud, ITI needed a reliable platform for their integration solutions and better service than the two day support their local ISP provided. “They were just selling servers—not the service or support our customers needed,” said Magown.

Affordable for SMB.


The longer they worked with their ISP, ITI found that the price point was not favorable for the SMB marketplace. “They were not even in the game,” explained Magown. “And they had no knowledge of financial applications.”

Multi-cloud Integration

CRM cloud solution Salesforce.com had its own platform on hosting provider, Rackspace. To integrate Salesforce.com and other CRM cloud solutions with marketing and financial applications like QuickBooks, ITI needed a platform to work with multiple cloud environments.

Rapid Growth

ITI needed a cloud platform that would facilitate rapid growth. “Doubling or tripling every year is ITI’s goal,” stated Magown. “That’s how you build a sustainable business in the SAAS world.”


In 2010 Magown explored several options for a platform to host his cloud-based integration solutions, including the five premier cloud providers. “Each one had their own parameters,” said Magown. “None would allow inbound transmission, which our customers required. The entire solution had to reside in their environment. Our customers’ need to integrate with salesforce.com on Rackspace made them non-starters.”
ITI partnered with cloud providers for six months to develop an integration platform. None of them could get it working. Frustrated, Magown found Trapp Online with a Google search. Competitors said it would take months. Trapp Online promised to have a solution in 30 days but had it up and working in less than a week.

Solution

Integration on the Cloud

Trapp Online’s expertise helped ITI develop a successful cloud-based integration platform. “We chose Trapp Online because of push-pull integration, an attractive price point for dedicated servers, and their willingness to engage with us and understand what we do,” said Magown. “For the SMB market they provide 50% of a workable solution.”

CRM/Financial App Integration

Trapp Online has extensive experience with QuickBooks and other financial applications. “Trapp Online’s knowledge really helped our Salesforce/QuickBooks integration,” explained Magown. “Hosting is fine but if you don’t understand what you’re hosting, that’s a problem.”

Data Security

ITI’s customers are provided dedicated servers in a secure data center, an environment that is supported 24 hours per day. Backups are automatic. “Trapp Online gives us the secure processing environment required for e-commerce,” stated Magown. “With their understanding of financial applications, it’s everything our customers need.”


24 Hour Setup
ITI’s customers demand a quickly implemented solution. “Trapp Online is incredibly responsive,” stated Magown. ”I call them with a customer to set up and it’s ready in 24 hours or less. That cuts two to three weeks off of our setup process.”

Support for Real-time Integration

Trapp Online provides responsive U.S.-based telephone, chat and email support. “We’re in real-time order processing,” said Magown. “With Trapp Online we have practically instantaneous support.”

Attractive Price Point

Trapp Online charges much less than what competitors charge for a dedicated server. “Sometimes my customers are waiting in a queue and it’s not meeting their needs. I tell them they can go to a dedicated server at Rackspace at a much higher price point or run on Trapp Online for $130 a month,” said Magown.

Customized Solutions

With over 200 configurable options, ITI offers the most advanced configurable integration solution on the market for Salesforce.com and QuickBooks, which Trapp Online know quite well. “It’s all about customization, that’s what we do,” said Magown. “Trapp Online understands the CRM environment and how it works with other environments.”

“We specialize in application hosting,” said Greg Forshey, President, Trapp Online. “Interweave is one of many third party applications we work with seamlessly.”

Benefits

20% Faster Growth

“I grow 20% faster with higher margins because I keep my resources focused on new customers and implementation of new functions and features,” stated Magown. “I see staff engaged in productive GoToMeetings every day.”


More Sales

Trapp Online’s rapid on-boarding process creates more time for sales and enhanced sales opportunities. “I’ll talk to a controller with a dedicated in-house server, ODBC and QuickBooks (which do not get along very well),” explained Magown. “I’ll say, ‘You need to be on Trapp; it’s RDC, price points are good, and you’ll be operational in 24 hours’.”

More SaaS

Trapp Online allows ITI to provide a better SaaS product, a solution that is completely personalized to the customer’s needs. “They’re not in a communal world anymore,” said Magown. “They’re in a dedicated environment configured just for them. That’s why they come to us.”

Faster, More Reliable

Processing is faster and integration problems are greatly reduced. “If a customer takes an hour to process 30 orders, it takes two and a half minutes with Trapp,” said Magown. “50% of integration issues are connection; Trapp brings that down less than 5%.”

Satisfied Customers

ITI’s customers get an integrated cloud solution that works, at a reasonable price point. “I have customers that complain and complain until I tell them to get on the Cloud with Trapp Online.” said Magown. “They go to Trapp and I don’t hear from them anymore. I send every one of my customers to Trapp Online.”

A Total Solution

Integration in the cloud space is what it’s all about. “Trapp Online provides an enhanced level of service and support for our customers that allows for seamless connectivity and processing,” said Magown. “To me, that means zero support calls and zero allocation of support resources, so I can focus on new customers; and that makes life easier for both Vendor and Customer.”

Oracle Fusion CRM to Quickbooks Video

Here is the latest video. Oracle Fusion CRM to QuickBooks with InterWeave Smart Solutions. Fusion CRM Accounts to QuickBooks Customers - in real time.

http://www.youtube.com/watch?v=8AJqHYLG2n8

Market Maker 1:1: Steve Miranda, Oracle Fusion Applications Update – The Inside Story

Interesting article on the state of the Oracle Fusion Apps.

http://blog.softwareinsider.org/2012/12/31/market-maker-11-steve-miranda-oracle-fusion-applications-update-the-inside-story/

iOffice for Oracle Fusion CRM was released in November, 2012. We are encouraged that Oracle is using Fusion CRM internally.

InterWeave Smart Solutions Announces the Release of iOffice, the Most Comprehensive Quote, Order and Payments Solution for CRM Today

InterWeave Smart Solutions deliver complete configurable Solutions to integrate today’s popular business applications; you configure, test, run. An alternative to inefficient program and consultant-based approaches, our next generation web-based Solutions are powerful yet easy to use, extremely affordable, and deploy in just days.

• Complete, pre-built integration Solutions – between “Best of Breed” applications

• All processes, workflow logic, mapping is ready for you to configure – with a mouse and the web

• Smart Solutions are completely configurable by the customer with picklists, drop downs or custom fields

• Start-ups, SMB or Enterprise – select exactly the right configuration for you – modify at any time

• Extensive portfolio of Smart Solutions waiting for you to configure

• Complete outsource packages available – no software, no hardware, no developers, no overhead – just sign and go

Key Features include (Salesforce Editon):

• Create Quotes from Accounts and Opportunities with just one click that presents a professional image to prospective customers

• Access and Control Quotes and Invoices with numerous filters allowing you to sort and organize by unlimited fields or objects

• eSignatures allow you to capture a customers acceptance quickly and easily via a secure URL

• Invoices generated in Salesforce with just one click with offset transactions generated in the Financial Accounting System

• Utilize standard object Schedule in Salesforce to process Subscription Services with automatic renewal option

• Order Fulfillment status is automatically updated from the Financial Accounting Inventory objects or other Inventory applications

• The Payment Gateway currently supports over 25 Payment Processors with real time, scheduled or recurring payments

“The release of iOffice provides our customer complete Order Mananagment in CRM’s ike Salesforce, SugarCRM, Oracle Fusion CRM and MS Dynamics. This brings Order Processing to a whole new level.” said Bruce Magown, CEO, Integration Technologies, Inc.

Live Demo

For a live demo of InterWeave Smart Solutions, and to learn about our special promotions, contact (800) 671-8692 x 101 or sales@interweave.biz.

InterWeave Smart Solutions – SugarCRM to QuickBooks Integration – now on the Sugar Exchange

After a long wait from the Sugar Forge, InterWeave Smart Solutions are now on the Sugar Exchange.  http://www.sugarexchange.com/product_details.php?product=308

Configure your InterWeave Integration Solution that integrates all SugarCRM objects (Accounts, Contacts, Quotes, Products, Cases, etc.) to all QuickBooks objects (Customers, Jobs, Sales Orders, Sales Receipts, Invoices, Estimates, Items, etc.) with your business process and work flow – all with Configuration. Sophisticated Customizations? Custom Process? Custom Objects? Custom Fields? Call Us – We do this every day.

We are delighted to be here. Keep tuned, this is the first of many.

Mark Soloway – Soloway Designs – Architecture and Planning chose InterWeave Smart Solutions for their Salesforce_QuickBooks Integration

InterWeave Smart Solutions was recommended to us by our Salesforce Consulting Partner, MK Partners, as THE Integration Solution to integrate our Salesforce and QuickBooks. Soloway has created a new product, Tady Tote, which is a soft, flexible indoor/outdoor cushioned area for your baby to play on, have tummy time, nap or roll around. Quick and easy to clean-up, it is ideal for play dates, outings at a park, or really anywhere. Tady Tote is available on our ecommerce website – www.tadytote.com. Our Consulting Partner had written the integration between our ecommerce site and Salesforce, so what we needed now was full integration between Salesforce and QuickBooks, in real-time, to process our ecommerce transactions (Sales Receipts). We are highly interested in utilizing the reporting capabilities of Salesforce to understand demographic selling and to quickly adapt to changing market conditions, but needed complete back office transaction accounting seamlessly integrated.

The patience, support and guidance provided by the InterWeave Smart Support group has been exemplary. GTM meetings were easily scheduled, new feature request were implemented and we have configured the exact Solution that works for us. We found the InterWeave team easy to work with, knowledgeable and ready to recommend best practices with work flow and business process within our Salesforce/QuickBooks ecosystem. They are a 5 out of 5. 

My name is Marc Soloway, and I am the CEO and Founder of Soloway Designs, Inc. You can contact me at (520) 219-6302 x7001. For details about my company, visit our website at www.soloway-designs.com or www.tadytote.com. 

Brush Off, Inc. chose InterWeave Smart Solutions for Salesforce_QuickBooks_eCommerce Integration

Brush Off selected Salesforce.com after utilizing our own custom in-house solution for years. We needed a Solution that would seamlessly integrate our front office (Salesforce) with our back office (QuickBooks) and our eCommerce transactions – all in real time. We wanted the flexibility to transition the implementation of Salsforce.com on our schedule, when we were comfortable with the timing and our learning curves. This required the ability to utilize bi-synchronize, a hundred dollar word for instantly updating each other. As importantly, we needed to work with a group that had the knowledge and experience in all the areas we are working in – this is why we chose InterWeave Smart Solutions.

Working with InterWeave  has been a pleasure; thoughtful conversations based on years of experience with Salesforce, QuickBooks and eCommerce Solutions. For support, either call or submit a ticket and you are promptly contacted, either to discuss and resolve an issue based on best practices, or engage in a GotoMeeting with senior Solution Specialists that have done this many times before. We have spent considerable time customizing Salesforce to adopt to our business practices and work flow. With InterWeave , it’s all configuration, so I may configure the relationship, process and custom data mapping as we require, right down to the last field. They are a 5 out of 5.

My name is Bill Crosby, and I am the CEO and Founder of Brush Off, Inc. You can contact me at (508) 258-5018. For details about my company visit our website at http://www.brushoff.com/